Frequently Asked Questions

Absolutely!

You can use “Buy Now” to purchase a single picture, or add up to 50 pictures to your basket and purchase them together in one easy checkout transaction.

All purchases are completed through our secure checkout.

 

Yes!

Seller Packages are now available!

Head over to our Become a Seller page to find out how selling on Le-Toots works, view our available packages and get started.

If you have any questions about becoming a seller or our Seller Packages, please contact us at sellers@le-toots.co.uk

Absolutely!

Your personal details are not displayed publicly on the website. Other users will only see your Profile Name, which will also be used as your Seller Profile name if you become a seller.

If you are selling pictures and wish to remain anonymous, please consider whether your content contains anything that could identify you, such as birthmarks, tattoos, distinctive jewellery, backgrounds, reflections or other recognisable features.

Always check your pictures carefully before submitting them if protecting your identity is important to you.

 

 

You can update your Bio (up to 150 characters) within the My Profile section of the website. You can also manage any bank account details you choose to store, as explained in our Bank Details FAQ below.

Your Profile Name cannot be changed, so please choose a suitable Profile Name when registering. This name will be used across the website and will also become particularly important if you choose to become a Seller, as it will be used for your Seller Profile.

All other account detail changes must be requested by contacting our Customer Support Team at customer.support@le-toots.com.

No!

You do not need to provide any card or bank details to create an account.

Payment details are only required when you make a purchase at checkout. You can pay using PayPal or by Debit/Credit card, depending on the payment options available.

You also have the option to securely add your bank account number and sort code to your profile. This is completely optional and is not required to create or use your account.

 

No!

We’ve kept our site negativity-free and have chosen not to include any chat functionality.

Enjoy browsing, buying or selling without the hassle!

Once you have purchased your picture(s), a secure download link will be sent to the email address registered to your account.

Simply click the link to download your purchase to your chosen device.

You can view all our pictures in full before purchasing. Simply click on a picture to take a closer look before adding it to your basket or selecting “Buy Now”.

All pictures displayed on the website are watermarked for protection. Once purchased, you will receive the picture without the watermark.

Yes! Please check out our Promotional Offers page, located at the top of the website, for our latest offers. T&Cs apply. Please note that promotional offers and discount codes cannot be used towards the purchase of Seller Packages.

To verify your identity and start selling, you will need to provide a valid, government-issued photo ID.

We can accept:

  • Passport
  • Photocard driving licence – full or provisional
  • Government-issued national identity card

Your ID can be issued in the UK or another country.

What information do you need to see?

We only need the information required to verify your identity.

Please make sure we can clearly see:

  • Your full name
  • Your date of birth
  • Your photo
  • The expiry date of your ID
  • Your signature, if your ID includes one

Please cover or hide any other information we do not need before uploading your ID.

What should I check before uploading my ID?

Please make sure:

  • The ID belongs to you
  • The ID is valid and has not expired
  • The information we need is clear and easy to read
  • Your photo is clearly visible
  • The image is not blurry
  • There is no glare covering the information we need
  • The document has not been digitally altered, other than covering or hiding information we do not need

What if my name has changed?

If the name on your ID is different from the name you have provided to us, we may ask you for a supporting document confirming your name change.

This could include:

  • Marriage or civil partnership certificate
  • Deed poll
  • Other official evidence of a legal name change

Please cover or hide any information we do not need on the supporting document.

You will still need to provide an accepted form of photo ID.

Can I use an expired ID?

No.

Your ID must be valid and in date when you submit it for verification.

Can I use someone else's ID?

No.

The ID you upload must belong to you and match the details you have provided for your seller account.

What happens after I upload my ID?

Our team will review the information you provide to confirm your identity.

Your ID is used for verification purposes only and is not displayed on your seller profile.

What if my ID cannot be verified?

If we cannot verify your identity using the document you provide, we will let you know what you need to do next.

We may ask you to:

  • Upload a clearer image
  • Provide another accepted form of ID
  • Provide a supporting document
  • Provide additional information needed to complete your verification

You will need to successfully complete identity verification before you can start selling.

There is currently no option within the My Profile page to close or delete your account.

If you would like to close or delete your account, please email us at:

Customers: customer.support@le-toots.com
Sellers: sellers@le-toots.co.uk

Once we receive your request, it will be passed to our technical team to action. Please allow 24–48 hours for your account to be deleted.

Please note

Account deletion is permanent. Once your account has been deleted, it cannot be reinstated and the information removed as part of the deletion process cannot be recovered.

For sellers, this includes your seller profile and pictures, which will be permanently removed and cannot be restored if you decide to create another account in the future.

Certain information, such as transaction and payment records, may be retained where we are required to do so for legal, regulatory, accounting or record-keeping purposes. Any information retained will only be kept for as long as required in accordance with our Privacy Policy and applicable law.

Please ensure that you wish to permanently delete your account before submitting your request.

Visit our Become a Seller page, where you’ll find everything you need to know about selling on Le Toots, including how it works, our seller packages, what you’ll need to get started, and the steps to become a seller.

When you’re ready, you can get started directly from the page.

You can find your seller page by clicking “View All” on our homepage to see all Le Toots seller profiles. Simply select your profile to visit your seller page and view your pictures.

Alternatively, head to “Browse” and use the filters to select your seller profile name. This will display all of your live pictures.

Your pictures will also appear when browsing or filtering by the categories they have been listed under, making it easy for buyers to discover them.

You can manage your seller profile through your Le-Toots account, where you can update your profile picture, bio and bank details.

Further seller account management features are coming in 2027, giving you even more control over your seller account.

If you need help with your seller account, profile or anything related to selling on Le-Toots, our Sellers Support Team is here to help.

Simply email us at sellers@le-toots.co.uk and a member of our team will get back to you.